What We Collect

When you register or interact with Optima, we collect the following types of information:
a. Personal Information (User-Provided)

• Full Name
• Email Address
• Phone Number
• Academic Background (degree, year, institution)
• Work Experience (if applicable)
• Past CAT/Other Exam Scores
• B-School Preferences and Target Percentiles
• User-uploaded documents (e.g., scorecards, resumes)

• App and website usage patterns
• Quiz and mock performance metrics
• Time spent on various modules
• Interactions with AI feedback and doubt-solving

• IP Address and browser type
• Device model and OS
• Session logs and crash reports

How We Use Your Data

We use your data to:

• Personalize your learning path using AI (mock scheduling, weak area focus, custom targets)
• Track progress and provide feedback through dashboards and reminders
• Offer tailored recommendations for content, tests, and mentorship
• Communicate with you via email, WhatsApp, and in-app notifications
• Improve Optima through usage analytics and feedback loops

AI-Driven Processing

Optima uses anonymized and aggregated data to train and refine AI models. These models do not access individual identities but learn from large data patterns to:

• Improve answer feedback quality
• Recommend hyper-personalized content
• Optimize predictive performance forecasting (e.g., percentile estimators)

Data Storage and Security

All user data is securely stored on cloud infrastructure with:

• End-to-end encryption in transit and at rest
• Role-based access control within our engineering team
• Secure API gateways for all external integrations

Third-Party Integrations

Optima integrates with certain tools to enhance user experience:

• Payment gateways (e.g., Razorpay, Stripe)
• Communication tools (e.g., SendGrid, WhatsApp API)
• Analytics platforms (e.g., Mixpanel, Amplitude)

Your Rights

You can:

• Access and update your personal data
• Delete your account and all related data
• Opt-out of non-essential communication

Refund & Data Retention Policy

For premium users under our performance-backed plan:

• A refund is offered only if the student completes all modules, mocks, and mentorship sessions but still scores below the promised 99 percentile (e.g., 99+) in the concerned CAT exam.
• Data associated with your performance may be retained for up to 2 years to improve our AI models (aggregated and anonymized).

Policy Updates

This Privacy Policy may be updated periodically. If significant changes are made, you will be notified via email or in-app alerts. Continued use of Optima after any change constitutes your consent to the new terms.
Questions or Complaints? Reach us at privacy@optimalearn.in or visit our help center in the app.